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Customer Service

Sales Tax

AIda Grey charges sales tax on the order amount, before shipping, for orders shipped to California (8.25%) .No sales tax is added for orders shipped to other locations.

Payment Options

Aida Grey accepts American Express, Discover, MasterCard, and Visa. Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order. If you are uncomfortable entering your credit card information online, we will be pleased to accept your order by phone. Please call 1-800-924-3247.

In the event your credit card is declined, Aida Grey will inform you of this event and request a new credit card number. Please provide Aida Grey with your new credit card number within 5 days so we can fulfill your order without you having to resubmit your order.

As email is not a secure method of transmitting credit card information, we advise that for your protection you do NOT send credit card information via an e-mail message to Customer Service. Instead, we suggest that you call us directly at 1-800-924-3247 fax us at 323-436-0797with your credit card information.

Telephone Orders

We will be pleased to accept your order by phone. Please call 1-800-924-3247 and a n Aida Grey Customer Representative will provide you with product recommendations, appropriate samples, and other information to meet your skin and body care needs.

Shipping Confirmation

Upon check-out, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an additional email to confirm shipment of your order. The shipping tracking information will be included in that email so that you may check status of the order at your convenience. Should you have any questions about your order status, please contact an Aida Grey Customer Representative at 1-800-924-3247 .

Shipping Methods and Rates

  • Our shipping carrier is UPS. UPS does not deliver on Saturday or Sunday nor do they deliver to Post Office boxes.
  • APO and PO Box orders will be shipped via US Postal Service. Standard shipping charges will apply.
  • Orders shipped to Alaska, Hawaii, and the US Virgin Islands must select 2nd Day Priority.
  • For shipping rates, please add the items you would like to your shopping cart and continue to checkout. Fill in the first page with your ship-to and bill-to addresses, and continue to the next page to select shipping options.

Order Status

We process orders Monday through Friday in the order in which they are received. Orders placed after 5:00PM PST will not be processed until the next business day.

Please expect approximately the following amount of time for the processing and shipping of an order:

West Coast - 2 to 5 business days
Midwestern states - 3 to 7 business days
East Coast - 5 to 8 business days

You may request express shipping for an additional charge.

If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at 1-800-924-3247.

Change Submitted Orders

If you need to change an order you have already placed, please contact an Aida Grey Customer Representative at 1-800-924-3247. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs.

Report Order Problem

If your order is missing a product, contains a damaged item, or other concern, please contact an Aida Grey Customer Representative at 1-800-924-3247.. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.

Returns & Exchanges

Should you ever buy anything from us that is not pleasing to you, you may return any of our products for a full 100% money-back guarantee

Customers who purchase products from Aida Grey's website may return them by mail. Please call 1-800-924-3247 for more details.

For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you buy Aida Grey products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.

If you should need further information regarding the return of any Aida Grey products, please do not hesitate to call us at 1-800-924-3247and it would be our pleasure to assist you however we could.

Change Address or Email Address

If you wish to change your address or email address, you may do so by signing into Your Account


Unsubscribe from Newsletter

If you wish to unsubscribe from our Customer Newsletter, you may either click on the link in any of the emailswe have sent you, or click here to enter your email address to unsubscribe.

Site Security

Credit card information entered at aidagrey.com is secure and safe. All orders placed on the aidagrey.com website are encrypted, thereby protecting any credit card information that is submitted at the time of the order. If you are uncomfortable entering your credit card information online, we will be pleased to accept your order by phone. Please call 1-800-924-3247

Contacting AIDA GREY

To contact AIDA GREY, call us at 1-800-924-3247 from Monday-Friday 9:00am to 6:00pm PST.
Alternatively, please fill out our Contact Us Form and your inquiry will be responded to within two business days.

Quality Customer Experience

We at Aida Grey are committed to offering you a quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us some feedback in our Contact Us Form, or by contacting a Customer Representative toll-free at 1-800-924-3247 from Monday-Friday 9:00am to 6:00pm PST.

Purpose

Aida Grey has adopted this Privacy Statement in order to inform you of its policies with respect to information collected from this website. Your use of this website constitutes your acceptance of this Privacy Statement and your consent to the practices it describes.

Automatic Collection of Anonymous Information

When you visit the Aida Grey's website, like when you visit most other websites, certain anonymous information about your visit is automatically logged, which may include information about the type of browser you use, the server name and IP address through which you access the internet (such as "aol.com" or "earthlink.net"), the date and time you access the site, the pages you access while at the Aida Grey website, and the internet address of the website, if any, from which you linked directly to the Aida Grey site. This information is not personally identifiable.

Personally Identifiable Information
Personally Identifiable Information is any information that concerns you individually and would permit someone to contact you, for example, your name, address, telephone/fax number, social security number, email address or any information you submitted to aidagrey.com that identifies you individually.

aidagrey.com will not collect any personally identifiable information about you unless you provide it. Therefore, if you do not want aidagrey.com to obtain any personally identifiable information about you, do not submit it.

You can visit and browse the Aida Grey website without revealing personally identifiable information about yourself. You may also choose to disclose personally identifiable information about yourself, which may be maintained as described below. aidagrey.com may collect personally identifiable information about you from its website by methods such as the following:

  • Registration Forms
    If you are offered the opportunity to enter a promotion, to become a registered user of the Aida Grey website, or to opt-in to receive Aida Grey's information through another site, you must apply by filling out the registration form on the site. This form requires certain personally identifiable information that may include, without limitation, your name, email address, postal address, telephone number, areas of interest, product usage, and/or a unique individual password.

  • Transactions and Activity
    If you become a registered user or if you conduct transactions through the Aida Grey website,aidagrey.com collects information about the transactions you engage in while on the website and your other activity on the site. This information may include, without limitation, areas of the website that you visit, transaction type, content that you view, download or submit, transaction amount, payment, shipping and billing information as well as the nature, quantity and price of the goods or services you exchange and the individuals or entities with whom you communicate or transact business.

  • Email and other voluntary communications
    You may also choose to communicate with aidagrey.com through email, via our website, by telephone, in writing, or though other means. We collect the information in these communications, and such information may be personally identifiable.

Information Use

aidagrey.com may use the personally identifiable information collected through its website primarily for such purposes as:

  • helping to establish and verify the identity of users;
  • opening, maintaining, administering and servicing users' accounts or memberships;
  • processing, servicing or enforcing transactions and sending related communications;
  • providing services and support to users;
  • improving the website, including tailoring it to users' preferences;
  • providing users with product or service updates, promotional notices and offers, and other information about Aida Grey.
  • responding to your questions inquiries, comments and instructions;
  • maintaining the security and integrity of its systems.

aidagrey.com uses the anonymous browsing information collected automatically by its servers primarily to help it administer and improve its website.aidagrey.com may also use aggregated anonymous information to provide information about its website to advertisers, potential business partners and other unaffiliated entities. Again, this information is not personally identifiable.

Disclosure of Information

aidagrey.com does not provide personally identifiable information to unaffiliated third parties for their use in marketing directly to you. Aida Grey may use unaffiliated companies to help it maintain and operate its website or for other reasons related to the operation of its business, and those companies may receive your personally identifiable information for that purpose. Aida Grey may also disclose personally identifiable information about you in connection with legal requirements, such as in response to an authorized subpoena, governmental request or investigation, or as otherwise permitted by law. Finally, as Aida Grey's business develops, it may sell or buy corporate assets, and in such transactions customer information may be one of the transferred business assets. If Aida Grey, its internet businesses, or substantially all of its assets, is acquired, customer information may be one of the assets transferred.

Children's Privacy

This website is directed toward and designed for use by persons aged 13 or older. aidagrey.com will not approve applications of, or establish or maintain accounts or memberships for, any child whom aidagrey.com knows to be under the age of 13. aidagrey.com does not solicit or knowingly collect personally identifiable information from children under the age of 13. If aidagrey.com nevertheless discovers that it has received personally identifiable information from an individual who indicates that he or she is, or whom Aida Grey otherwise has reason to believe is, under the age of 13, aidagrey.com will delete such information from its systems. Additionally, a child's parent or legal guardian may request that the child's information be corrected or deleted from aidagrey.com's files by contacting us at customerservice.

"Cookies" and Advertisers

The Aida Grey website's server, or the servers of companies that are used to operate this site, may place a "cookie" on your computer in order to allow you to use the website and to personalize your experience.

A "cookie" is a small piece of data that can be sent by a web server to your computer, which then may be stored by your browser on your computer's hard drive. Cookies allow aidagrey.com to recognize your computer while you are on its website and help customize your online experience and make it more convenient for you. Cookies are also useful in allowing more efficient log-in for users, tracking transaction histories and preserving information between sessions. The information collected from cookies may also be used to improve the functionality of the website.

The advertisers and/or other content providers that may appear on this website may also use cookies that are not sent by the Aida Grey website. Such ads or content may contain cookies that help track and target the interests of users of this website in order to present "personalized" advertisements or other messages that the user might find interesting. Aida Grey is not responsible for any such cookies.

Most web browser applications (such as Microsoft Internet Explorer and Netscape Navigator) have features that can notify you when you receive a cookie or prevent cookies from being sent. If you disable cookies, however, you may not be able to use certain personalized functions of this website.

Security

aidagrey.com maintains physical, electronic, and procedural safeguards to help guard personally identifiable information. If transactions are offered on the site, transaction information is transmitted to and from aidagrey.com in encrypted form using industry-standard Secure Sockets Layer (SSL) connections to help protect such information from interception. aidagrey.com restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the internet cannot be completely protected against unauthorized interception.

Choice/Opt-Out

In order to provide service to you, aidagrey.com will send you communications related to your transactions, security or the administration of its website. From time to time, aidagrey.com and its affiliates may also wish to send you other messages or updates about aidagrey.com, its affiliates, or their promotions and other activities. If you do not wish to receive non-transaction/security related communications from aidagrey.com and its affiliates, please send an email containing your request to customer service.

Data Quality/Access

aidagrey.com allows you to change, update, or delete the information you may provide in your optional registration form. If you would like to change, update, or delete your personal information, please send an email containing your request to customer service.

Changes to this Privacy Policy

aidagrey.com reserves the right to modify or supplement this policy at any time. If a material change to the terms of this policy is made, kiehls.com will post a notice on its homepage and a link to the new policy.


Contacting Us

If you have questions about this privacy statement, the information practices of aidagrey.com or your dealings with aidagrey.com, please contact Aida Grey at 1-800-924-3247), Fax: (323) 436-0797 Monday-Friday 9:00am-6:00pm PST

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